Welcome to VhueSkin.ca, the official online store of Vhue Skin Inc. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our skincare products and services in Canada. By using this site or making a purchase, you agree to these Terms.
1. Company Information
Vhue Skin Inc. is a registered Canadian business operating in Calgary, Alberta.
Contact Email: hello@vhueskin.ca
Phone: +1 (825) 747-8349
2. Nature of Products & Medical Disclaimer
Vhue Skin products are cosmetic-grade, not therapeutic. They comply with Health Canada regulations, including the Cosmetic Ingredient Hotlist. They are not intended to diagnose, treat, cure, or prevent any disease. Always perform a patch test and consult with your healthcare provider before use, especially if pregnant, breastfeeding, or under dermatological care.
3. Orders & Payments
We accept Visa, MasterCard, Interac, and other secure payment gateways. All transactions are processed in Canadian Dollars (CAD).
How to Order:
- Add items to cart and proceed to checkout.
- Choose your preferred payment method.
- Receive confirmation via email (check spam/junk folders if not received).
Once confirmed, your order is processed and shipped. We do not offer “Pay on Delivery.”
4. Pricing Policy
Prices are subject to change without notice based on supply, formulation updates, or market fluctuations. Any pricing errors will be corrected prior to processing, and customers will be notified.
5. Shipping & Delivery
We currently ship within Canada and internationally (where permitted). Orders are dispatched Monday–Friday. Delivery timelines vary by region:
- Calgary & Metro Alberta: 1–3 business days after Processing
- Other Canadian provinces: 3–7 business days after processing
- International: 5–14 business days (customs may delay delivery)
Shipping is via third-party courier services. Tracking details are shared once your order is dispatched.
6. Returns, Exchanges & Cancellations
All sales are final.
Due to the hygienic and sensitive nature of skincare, returns or refunds are not accepted unless:
- The item was damaged in transit
- There was an error on our end
To report a damaged or incorrect product, email us at hello@vhueskin.ca within 48 hours of receiving the item with clear photos and your order number.
Order Cancellation:
Orders may only be cancelled or modified before dispatch. Once shipped, cancellation is no longer possible. Redelivery or refusal fees may apply if incorrect address details were provided.
7. Exchanges & Store Credit
Exchanges can only be made before your order is shipped. In certain cases, store credit may be offered in lieu of refunds for product issues or service complaints, at our discretion.
8. Undeliverable or Refused Orders
If you refuse delivery or provide incorrect shipping information and the item is returned to us, it will not be eligible for refund or reshipment unless the error was ours. Extra shipping or handling fees will apply for re-dispatch.
9. Product Availability & Backorders
If an item is out of stock, we will notify you before dispatch. You may choose to substitute, wait, or cancel that part of your order.
10. Intellectual Property
All content on VhueSkin.ca – including product names, logos, text, and photos—is the intellectual property of Vhue Skin Inc. and protected under Canadian copyright and trademark law.
11. Privacy & Cookie Policy
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal data is used solely for order fulfillment, customer communication, and marketing (with consent).
Cookies are used for basic site functionality and to enhance your shopping experience. You may block cookies in your browser settings.
12. Limitation of Liability
Vhue Skin Inc. shall not be liable for indirect or consequential losses arising from use of our website, products, or delays beyond our control. This includes shipping disruptions or allergic reactions, which vary by individual.
13. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada.
Contact Us
Questions or complaints? We welcome your feedback.
Email: hello@vhueskin.ca